The Complaints process is for people seeking satisfactory resolution of their complaints on the economic, environmental and social performance of the Mines Division at the Ministry of Mines, Energy and Rural Electrification (MMERE) in Solomon Islands.
The mechanism will ensure the following:
Anyone can make a complaint or grievance, ask for information about the Mines Division or get in touch for any reason. Complaints can be anonymous. There are various ways to get in touch:
By Phone: +677 21523
By email: Nicholas Biliki (This email address is being protected from spambots. You need JavaScript enabled to view it.)
By mail: Ministry of Mines, Energy & Rural Electrification,
P.O. Box G37,
Honiara
In person: Ministry of Mines, Energy & Rural Electrification, Geology Area, Lengakiki. Give to Mr. Nicholas Biliki or put in complaints/suggestion box at reception.
This information, and a brief summary of the process for answering queries and managing grievances, will be published on the MMERE website, and a complaints/suggestion box will be at reception, and in consultation discussions particularly when involving provinces and other stakeholders.
All complaints must be acknowledged within 2 business days. The following procedure is followed to address complaints.
The following are persons involved in the complaints process and their supporting roles and responsibilities.
Ministry of Mines, Energy and Rural Energy (MMERE) Level Resolution: In addition to the above Mines Division level GRM, communities and individuals who believe that they are adversely affected by any Mines Division supported mining projects may submit complaints to the Mines Division Grievance Redress Service (GRS). The GRS ensures that complaints received are promptly reviewed in order to address project-related concerns.
Mining Project affected communities and individuals may submit their complaint to the Mines Division independent Inspection Panel which determines whether harm occurred, or could occur, as a result of Mines Division non-compliance with its policies and procedures. Complaints may be submitted at any time after concerns have been brought directly to the Director of Mines attention, and MMERE Management has been given an opportunity to respond.
For information on how to submit complaints to the Mines Division corporate GRS, please visit http://www.worldbank.org/GRS. For information on how to submit complaints to the World Bank Inspection Panel, please visit www.inspectionpanel.org.
This section of the website is currently undergoing changes and may become available as content is updated. When the content is vetted and ready for public access it will become visible.
This section of the website is currently undergoing changes and may become available as content is updated. When the content is vetted and ready for public access it will become visible.